26 Jan Using Technorati to Find Blogs About You
Today, bloggers are a main source of news for millions of readers. Their articles are typically better researched, more detailed, and more honest than newspaper or magazine articles. They may also be completely false, as bloggers do not fall under the same editorial scrutiny that media must comply with.
When something negative is said about your company through a blog, you may not find out about it until it has spread virally, doing extensive damage to your image, even if the information is not true. To combat this, you can use technology to keep an eye on what is being written about you and your company.
Technorati is a search engine designed specifically to search for blogs on the Internet using three types of searches: 1) keywords, 2) tags, and 3) blog directory.
Technorati also provides tools that allow you to keep on top of blog posts for specific subjects.
Here’s a small guide to keeping an eye on your business:
Search for your company on Technorati
Finding blogs that already contain some reference to your company can give you a rare look into your customers’ minds. People used to pay top dollar for market research that would take weeks to access this priceless information. Now you can see firsthand what your customers are saying, in real time.
Stay on top of your “social footprint”
Technorati allows you to save your searches as “watchlists.” Watchlists may be viewed in RSS format, which means they may be imported into an RSS reader to make it very easy to consistently keep track of who is writing about your company.
What do you do when you locate something?
When you find a blog that mentions your company, leave a comment on their blog. This lets them know that you respect them writing about you. If the post was negative, it also shows that real people from your company are reading what they’ve written, and are savvy enough to respond to it. Bloggers are almost always more cordial and less likely to be critical if they know they are being read by the person they are criticizing.
When someone writes something negative about you, it’s important to read all the comments before responding. You may find that a fan of your company has already defended you nicely and an “official” response may not be necessary. This happens more often than not, which is one of the biggest perks of today’s social media.
Have you ever had negative comments or reviews on your company’s social profiles? How did you handle it?