02 Feb 5 Social Media ‘No Nos’
When social media is done right it can add tremendous value and voice to your clients’ marketing plan. Unfortunately, there are still so many businesses that are missing the mark and solely using it as an extension of their brochure or sales pitch.
Here are five big mistakes still being made when businesses do social:
1. Being generic
Your posts need personality and your engagement. This doesn’t mean you should air all your dirty laundry, be negative, or relay a play-by-play narrative of your day’s events. It’s more about being human, and not appearing to be an automated robot churning out posts.
It also means you should avoid sending the same content all the time over all your networks. Think about your audience and the networks they frequent and tailor your message to them. This demonstrates that when you reach out to people, the interaction is directed to them.
2. Not writing for your audience
It’s fun to share things that interest you, but keep in mind, that if you want to attract the attention of prospects and others, you need to share information and updates that you know will be of interest to them. This is one of the major misunderstandings of social media. It’s not about you!
3. Not interacting enough
It’s so important to maintain a good level of engagement with your connections, as well as responding to what people are saying, asking, and commenting on. Showing that you care will demonstrate to others that you take your connections seriously and strengthen your network as a result. So many still treat social media as a broadcast platform. Which brings us to number 4…
4. Using the space for advertising
You will destroy your network in a flash by constantly promoting your services and products. Social media is a platform for building, expanding and maintaining relationships, so directly selling to people will distance you from them. Keep any ‘selling’ to about 10% and the rest to 90%.
5. Not listening
Listening is vital to any relationship, and social media is just that. It is not a one-way system, so be aware of what people in your network and potential network are saying. Tune into their needs, feedback, and struggles. While many companies fear any negative comments about their business, it’s essential to monitor your social voice and address any concerns as they happen so you can circumvent any long-term affects.
What about you? What particularly irritates you about companies that don’t quite get social right? Let us know by commenting below or posting it on our Facebook page!